https://store-images.s-microsoft.com/image/apps.65119.7d5a25fb-1663-4b0d-9859-4df2c1b0d574.6f024c00-4a22-4260-af1d-77780aa2e709.b8011afa-6b71-441e-85d4-5665589c44af

IT Service Management Platform powered by BMC Helix ITSM

بواسطة DIYAR UNITED TRAD. & CONT. CO.

ميزة Azure مؤهلة

Cloud-native IT Service Management platform powered by BMC Helix

Diyar IT Service Management (ITSM) Platform powered by Helix is a cloud-native ITSM solution delivered on Microsoft Azure designed to help organizations manage IT services efficiently, consistently, and in alignment with ITIL best practices.

Key Platorm Features
•Persona-based UX with modern web/mobile interface
•Cognitive automation for classification, assignment & routing
•Unified ITIL modules: Incident, Problem, Change, Asset, Knowledge, SLM
•90+ dashboards with predictive analytics
•Helix GPT for GenAI-powered recommendations
•Central CMDB for service & asset visibility

Scope of the Offer
Diyar ITSM Platform powered by BMC Helix ITSM is offered through the following delivery models:

Plan1: PaaS – includes managed services of the underlying Microsoft Azure infrastructure by default. Diyar manages the cloud platform hosting BMC Helix ITSM, while customers retain responsibility for ITSM application administration and process operations.
Plan2: SaaS – includes managed services of both BMC Helix ITSM and the underlying Azure infrastructure by default. Diyar delivers a fully managed ITSM environment, covering platform administration, upgrades, availability management, and operational support.
Plan3: Professional Services – include consulting and implementation services only, covering BMC Helix ITSM deployment, migration, configuration, customization, integration, and onboarding.

The base product for this offer is BMC Helix Service Management – On-Prem Edition, licensed on a subscription basis. This base offering applies across all plans, with each plan defining the scope of hosting, management, and service delivery.

Base Offering – Pricing
Pricing reflects the base ITSM subscription. Plan differences relate to delivery and service scope, not product licensing.

Add-on Offering - Services
  • Support and Administration for Helix: Ongoing platform administration, configuration management, health monitoring, upgrades, and operational support for BMC Helix environments to ensure stability, performance, and compliance.
  • Managed Workplace Services: End-to-end workplace support including Service Desk, Onsite Field Support, and Helpdesk services. Covers incident handling, service requests, end-user support, and device-level troubleshooting.
  • Asset Management as a Service: Lifecycle management of IT assets including discovery, inventory tracking, assignment, warranty monitoring, depreciation, and retirement, fully integrated with ITSM and CMDB.
  • CMDB as a Service: Continuous CMDB modeling, enrichment, reconciliation, and data quality management to ensure accurate configuration and relationship data supporting ITSM, AIOps, and governance.
  • Patch Management as a Service: Centralized planning, testing, deployment, and reporting of operating system and application patches, including compliance tracking and vulnerability remediation support.
  • Server Automation: Automation of server provisioning, configuration, patching, compliance enforcement, and remediation across on-premises and cloud environments to reduce manual effort and operational risk.

لمحة سريعة

https://store-images.s-microsoft.com/image/apps.59273.7d5a25fb-1663-4b0d-9859-4df2c1b0d574.6f024c00-4a22-4260-af1d-77780aa2e709.a560e150-a2c9-4596-af66-7a4850ef0ce7
https://store-images.s-microsoft.com/image/apps.23547.7d5a25fb-1663-4b0d-9859-4df2c1b0d574.6f024c00-4a22-4260-af1d-77780aa2e709.21e79150-8c6e-4dd4-9d1a-22fa3f103bcd