Managed IT Infrastructure Services

Diyar’s Managed Infrastructure Services provide a unified monitoring and operations framework that runs inside your own Azure environment, giving you full transparency and ownership while benefiting from expert 24×7 NOC operations. Our Managed Application deploys advanced monitoring, alerting, and performance tracking capabilities that continuously evaluate system health, detect deviations, and trigger timely responses. We ensure that your critical workloads operate reliably, securely, and in alignment with business SLAs.

• Availability Monitoring: Using Remote Monitoring and Management platforms, Diyar continuously monitors availability and uptime of IT assets including compute, network, storage, and application layers. Custom templates and real-time telemetry enable early detection of outages and degradation.
• Health & Performance Monitoring: Continuous tracking of system and service performance metrics with dependency analysis, automated baselines, and anomaly detection to identify issues before business impact.
• Capacity Monitoring: Monitoring CPU, memory, storage, and network utilization with tailored thresholds and forecasting to support right-sizing and cost efficiency.
• Trend Analysis: Periodic analysis of performance data to predict potential issues and support capacity planning and long-term stability.
• Notification & Escalation Management: Real-time incident handling through a defined escalation matrix with notifications via dashboards and standard communication channels, supported by 24x7 internal escalation.
• Reporting: Scheduled operational reports covering availability, incidents, alerts, and performance trends, providing transparency and management insight.
• Dashboards: Centralized live dashboards aggregating real-time data from multiple monitoring tools, offering a unified view of system health and ITSM indicators.

Managed Infrastructure service add-ons include Managed Cloud, Servers, Operating Systems, Network & Security, Storage, Active Directory, Databases, Backup & Disaster Recovery, Microsoft 365, Patch & Vulnerability Management, and Azure Governance