Service Pro Integration

Service Pro® by MSI Data is a true mobile, offline-capable, field service management solution for organizations looking to modernize their service operations. Seamlessly integrates with Microsoft Dynamics Business Central to streamline scheduling, work orders, and technician productivity.

Product Overview:

Service Pro® by MSI Data, a leading field service management platform for companies that dispatch technicians, manage assets, and service equipment in the field with D365. Whether you're a distributor, manufacturer, or facilities service provider, Service Pro helps digitize your workflows, automate scheduling, and increase visibility across your field operations. Our platform integrates tightly with Microsoft including Dynamics 365, enabling your field service team to work smarter, faster, and more collaboratively to maximize profitability.

Key Use Cases:

• Streamline technician dispatch with dynamic scheduling
• Digitize work order management, asset tracking, and field invoicing
• Enable technicians with mobile apps that work online and offline
• Integrate service data into Microsoft Dynamics Business Central for unified business reporting
• Improve first-time fix rates, customer satisfaction, and technician efficiency

Key Features:

• Microsoft Integration – Works with D365 Business Central
• Automated Scheduling & Dispatch – Optimize technician routes and workloads
• Work Order Management – Centralized system for assigning, tracking, and completing work
• Robust Mobile Application – Field-to-office mobile experience, offline capable
• Dashboards & Analytics – Real-time data insights via BI Plans & Pricing (Microsoft Format):
• Contact MSI Data for custom enterprise pricing or channel options sales@msidata.com

Support & Services:

• Onboarding included for all plans
• Dedicated Customer Success Manager
• Live U.S.-based support via phone, chat, and email
• Knowledge base and online training available 24/7