ALVAO for Outlook

As an agent, ease your work and get clarity on users' tickets without leaving Microsoft Outlook. Save time on switching between the mail client and the Service Desk and effortlessly view all communication made on the ticket with one click.

Service Desk for Outlook integration:

• Automatically finds and displays a related ticket that is linked to the email.
• Automatically shows the complete history and communication related to the existing ticket, providing context and insights for effective ticket resolution with a single click.
• Helps create a ticket directly from an incoming email.
• It automatically links a new email to an existing ticket from within an existing ticket. Helps to link and save incoming emails into the existing tickets, ensuring seamless communication and tracking.
• Allows opening a particular ticket from Outlook to Service Desk with one click.

NOTE: Please make sure your account is registered with ALVAO before using the integration. If you need help with signing up, please contact us at https://www.alvao.com/en/contact.