https://catalogartifact.azureedge.net/publicartifacts/helpshift.helpshift-bots-analytics-e1ea0482-2d60-492d-b225-28ed6bcbb614/272a6d12-5369-4af4-b0b1-f2606388263d_D6191publishershelpshifthelpshift2Dbots2Danalytics5ff2488b52714f218ee8d724402b6e10.png

Offers valuable insights around Bot activities and their performance

Helpshift Bots Analytics includes QuickSearch Bot and Custom Bot Analytics. The QuickSearch Bot analytics provides insights on key metrics such as invocations, FAQs shown, FAQs read, and overall Deflection rate. Custom Bot analytics includes metrics such as invocations, assignments, and outbound messages.

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https://catalogartifact.azureedge.net/publicartifacts/helpshift.helpshift-bots-analytics-e1ea0482-2d60-492d-b225-28ed6bcbb614/ea7fc80e-100a-48c9-8cee-748a7505e32b_D6191publishershelpshifthelpshift2Dbots2Danalyticsbbed163a63f64fd5ae0eb38678ff2b3c.png

https://catalogartifact.azureedge.net/publicartifacts/helpshift.helpshift-bots-analytics-e1ea0482-2d60-492d-b225-28ed6bcbb614/7398e380-2ef2-4b12-8bc7-534699fb43df_quicksearchbot.png

Helpshift - Bots Analytics

作者 Helpshift

Offers valuable insights around Bot activities and their performance

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