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Assist AI

作者 HappyFox Inc

(14 評分)

Automate your Internal IT & HR Support with AI and Conversational Ticketing.

Assist AI learns from your internal knowledge base and automatically responds to employee questions within Microsoft Teams. Users can provide feedback on these responses, helping the system continuously improve the accuracy of its answers.

Support requests that require human intervention are routed to the appropriate team through your connected ticketing system, allowing support agents to collaborate, respond, and resolve issues without leaving Microsoft Teams.

By increasing ticket deflection and automating routine queries, Assist AI reduces operational workload and frees your support teams to focus on strategic tasks.

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Requirements & Admin Dependencies

  • Assist AI requires a Microsoft 365 Global Administrator to complete the initial authorization and one-time configuration before other users in the tenant can use the app.

  • Assist AI depends on configured internal knowledge sources to provide automated responses.

  • Ticketing functionality is optional and requires integrating a supported ticketing system (such as HappyFox Helpdesk).

  • End-users may experience limited functionality until the admin completes setup at Assist AI Admin Setup.

應用程式功能

使用此應用程式時，
  • 可以在網際網路上傳送資料
  • 此應用程式可以存取使用中訊息內的個人資訊，例如電話號碼、郵寄地址或 URL 等等。對於您信箱中的其他項目則無法讀取或修改。請檢閱開發人員的隱私權原則，了解有關如何管理與處理個人資訊的更多詳細資料。

概覽

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