Fuze Direct Routing

Fuze has integrated with Microsoft tools to create a seamless flow that enables Fuze users to schedule meetings, make calls, or chat from the Microsoft Teams application. By combining the power of Fuze and Microsoft, Fuze is able to increase workforce productivity, reduce application fatigue and deliver a world class user experience that our users expect from today’s applications.

Customers can utilize the native dialpad and calling features of Microsoft Teams, powered by the Fuze global voice architecture. This integration allows the use of the native Teams calling feature across all devices, including the Teams clients on mobile devices. The Fuze Direct Routing integration does not require hardware or software deployment on any devices. 

During the initial set-up you will need to contact Fuze support to have the SIP device credentials added to the service. Use the normal method for support contact to create a request for "add SIP credentials to Fuze Direct Routing". Ongoing support will be provided by Call2Teams support group using the in-portal help.

Additional Microsoft License is Required
Users require the Microsoft 365 Business Voice (without calling plan) add-on, Phone System add-on, Common Area Phone or E5 licenses to use calling in Microsoft Teams