Enghouse Competella Communication Suite
作者 Enghouse Interactive AB
A Contact Center and Attendant Console solution for excellent customer service with Microsoft Teams.
The Competella Communication Suite is a high-end Teams Contact
center solution as well as a well-proven Attendant Console function used
by many companies who wants features and functions beyond the level of
what comes natively with Microsoft Teams. It includes both skilled based
routing, IVR, realtime statistics as well as historical statistics for
analysis of your customer service. It offers both a rich functioned
Attendant Console and a Contact Center in two levels, either with a
client or as an clientless advanced hunt group. The advantages are many
and It improves call distribution and increases utilization of your
workforce.
Fast onboarding and easy user adoption.
With Competella Communication suite you get the options of using either your Teams client or phone of any choice e.g. mobile phones to answer the calls in the Contact Center.
The fact-based overview for managers empowers them to analyze, plans and react due to both real-time queue and agent statistics as well as advanced reporting.