SMART Reply
作者 bSMART ai
AI email assistant for schools, drafts replies in Outlook using your knowledge and tone of voice.
Admissions teams, office staff, and senior leaders spend hours each day writing emails that say roughly the same things — answering questions about fees, policies, open days, and bursaries. When different staff reply differently, or someone's away and the inbox goes quiet, parents notice.
SMART Reply sits inside Microsoft Outlook as a task pane sidebar. It drafts replies grounded in your school's actual documents — your prospectus, fee schedule, policies, and past communications — so every response is accurate, on-brand, and consistent, regardless of who's covering the inbox.
Who it's built for:
- Admissions teams handling parent enquiries
- School office staff managing day-to-day correspondence
- Marketing teams responding to inbound leads
- Senior leaders covering inboxes during busy periods or staff absence
How it works:
- Open any email in Outlook and click SMART Reply in the ribbon
- Add optional instructions (e.g. "mention the bursary", "keep it brief")
- Click Generate Draft — review, edit if needed, and send
Key features:
- Knowledge-grounded replies — upload your prospectus, fees schedule, policies, and other key documents so responses are factually correct
- Tone and voice matching — SMART Reply learns how your school communicates and maintains that tone across every reply
- Standing instructions — set school-wide or per-email directions so replies always follow your preferences
- Inbox categorisation with sentiment analysis
- Calendar scheduling with multi-person availability checking
- Follow-up tracking for unanswered emails
- AI chat interface for follow-up questions and complex requests
- Full audit trail of every generated draft
- Admin portal for user management, branding, and usage monitoring
Security: All data transmitted over HTTPS. Email content processed transiently and not permanently stored. User data stored in the EU. No emails are ever sent automatically.
Pricing: 7-day free trial. Standard from £14.99/user/month. Professional with meeting intelligence from £26.25/user/month.
应用功能
- 可通过 Internet 发送数据
- 此应用可读取或修改邮箱中任何项目的内容，并且可以创建新项目。它可以访问任何邮件或日历项中的个人信息，例如正文、主题、发件人、收件人或附件。有关如何管理和处理个人信息的更多详细信息，请查看开发人员的隐私策略。