https://store-images.s-microsoft.com/image/apps.57825.15387945-4211-4d41-ab52-bd553a38a983.bc581fd8-4f58-4c9e-baf9-57c71ebe7c80.178d3b35-5cad-434e-9739-51f472a68dae.png

Salesforce IT Service

作者 salesforce.com

(3 评分)

Empower employees to automate their work and deliver superior experience

Conversational, Agent-First Resolutions that drive productivity, reduce costs, and delight employees.

Imagine a world where employees no longer log into portals or submit endless tickets. With the Salesforce IT Service app, that world is here.

  • Conversations are resolved faster, 24/7, and proactively

  • Workflows move from manual to automated

  • Employees can resolve complex and simple tasks, and execute actions and workflows

  • Every interaction delivers higher satisfaction and improves user productivity

  • Human-in-the-loop guardrails ensure secure and trusted automation

Built on Salesforce’s trusted Agentforce platform and seamlessly integrated with Microsoft Teams, this app enables employees to get help directly within the flow of work.

You’ll transform your organization with:

  • Faster resolution for employees

  • Reduced IT costs through automation

  • Delighted employees with modern, conversational experiences

  • Easy setup and deployment with Salesforce and Microsoft Teams

With Agentforce’s trusted AI capabilities, employees can:

  • Access relevant knowledge

  • Create tickets for issues they are facing

  • Request catalog items

NOTE: This app requires an active Agentforce IT Service subscription. Know more.

应用功能

使用此应用时，
  • 可通过 Internet 发送数据
  • 此应用可访问活动邮件中的个人信息，例如电话号码、邮寄地址或 URL。无法读取或修改邮箱中的其他项目。有关如何管理和处理个人信息的更多详细信息，请查看开发人员的隐私策略。

概览

https://store-images.s-microsoft.com/image/apps.26710.15387945-4211-4d41-ab52-bd553a38a983.0f114a5f-1cd6-4fef-848b-72e9cb7c73ed.5f7086f6-02bb-47d2-8e1e-f7df814b96b5.png
https://store-images.s-microsoft.com/image/apps.12524.15387945-4211-4d41-ab52-bd553a38a983.0f114a5f-1cd6-4fef-848b-72e9cb7c73ed.82f27294-6fc5-4738-ad64-b1c5720277c0.png
https://store-images.s-microsoft.com/image/apps.20982.15387945-4211-4d41-ab52-bd553a38a983.0f114a5f-1cd6-4fef-848b-72e9cb7c73ed.e5df17c8-f3c1-4be0-8115-2cea3ee507b4.png
https://store-images.s-microsoft.com/image/apps.39414.15387945-4211-4d41-ab52-bd553a38a983.0f114a5f-1cd6-4fef-848b-72e9cb7c73ed.becdf653-0973-4f74-a5b6-1eb4e2087d22.png
https://store-images.s-microsoft.com/image/apps.36243.15387945-4211-4d41-ab52-bd553a38a983.0f114a5f-1cd6-4fef-848b-72e9cb7c73ed.97d5bebd-67a6-42ad-82fc-0a7bea23fbc9.png