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Ticket Request

作者 Avalora Tecnologías de la Información

The add-in allows users to create and submit tickets to Proactivanet easily from Outlook.

The Outlook add-in allows users to create and submit support tickets to Proactivanet easily, without needing to access the ITSM portal. It generates a preconfigured ticket, obtaining information from the email, which streamlines communication with technical support teams.

In order to use the add-in, you must have an active Proactivanet subscription. For further information, please visit: www.proactivanet.com

Ticket Request is designed for organizations that use Proactivanet as their incident or request management system and wish to enhance the user experience by enabling issue or request reporting directly from Outlook.

You can download the add-in configuration manual: Doc

The add-in is fully customisable and can be adapted to the requirements of each company.

For further information, please contact Avalora through the following channels:

应用功能

使用此应用时，
  • 可通过 Internet 发送数据
  • 此应用可访问和修改活动邮件中的个人信息，例如正文、主题、发件人、收件人和附件信息。它可能会将此数据发送给第三方服务。无法读取或修改邮箱中的其他项目。

概览

https://store-images.s-microsoft.com/image/apps.9551.3bc47770-d33d-4623-899b-207476c07398.0e74df4b-ecad-40f4-9124-29fe5798cd87.7d0862fc-9b40-476f-bbf6-22d5e800e8ac.png
https://store-images.s-microsoft.com/image/apps.23245.3bc47770-d33d-4623-899b-207476c07398.0e74df4b-ecad-40f4-9124-29fe5798cd87.47f3a7d0-806d-4045-a9f6-e65aa62039b9.png
https://store-images.s-microsoft.com/image/apps.4363.3bc47770-d33d-4623-899b-207476c07398.0e74df4b-ecad-40f4-9124-29fe5798cd87.45843c2c-d88a-4939-9dba-bb988ba83624.png
https://store-images.s-microsoft.com/image/apps.10804.3bc47770-d33d-4623-899b-207476c07398.0e74df4b-ecad-40f4-9124-29fe5798cd87.e90a10bd-1df8-4869-bb68-2266bf521e99.png