Customer Thermometer
作者 Customer Thermometer Ltd
1-click surveys for your Outlook emails to get real-time, identifiable and actionable feedback
Add Customer Thermometer’s 1-click email surveys to your Outlook emails and get real-time, actionable feedback from any email you send.
Customer Thermometer is the market leader in simple email feedback solutions.
Our Outlook Add-In lets any business, no matter how big or small, get real-time feedback in a simple “rate and comment” format.
It’s ideal for understanding the satisfaction of your customers or your employees. The rating sits right within the email itself and you can see exactly who is happy and who is not.
Works brilliantly for customer interaction emails, support and service tickets, cases, threads and general satisfaction and mood monitoring.
Simple but effective friction-free surveys that are easy and engaging for your customers.
Key features
- No additional survey sent
- No “click this link to take survey”
- Easily measure and report on Net Promoter Score, CSAT and a host of other options
- Tracks recipient so you know who said what and can follow up
- Subject line attribution allowing you to track where feedback came from
- Be alerted in real time to different responses and comments
- Pinnable survey panel allows you to choose if to include a survey or not
- Quick and easy integrations with Slack, Teams, and many dashboarding tools, set up using webhooks/API.
- Instant access to our real-time reporting dashboard and suite
To use the Customer Thermometer Office 365 add-in you must have a Customer Thermometer account, pick up a free one here! https://www.customerthermometer.com/trial-account/
应用功能
- 可通过 Internet 发送数据
- 此应用可访问和修改活动邮件中的个人信息，例如正文、主题、发件人、收件人和附件信息。无法读取或修改邮箱中的其他项目。有关如何管理和处理个人信息的更多详细信息，请查看开发人员的隐私策略。