Customer Engagement for Teams

Most customer engagement data is not automatically captured, which limits what Copilot and AI tools can do.

Solgari is a Microsoft-certified application for Microsoft Teams that captures conversations across voice, chat, SMS, WhatsApp, social messaging, and email, and writes them directly into Microsoft Dataverse, Salesforce, HubSpot, ServiceNow or a standalone database.

This means every interaction is:

• Captured
• Structured
• Available for Copilot, AI tools, automation, and reporting

How Solgari Works

Solgari enables users to manage all customer conversations directly inside Microsoft Teams, with voice and messaging channels embedded into a single workspace.

AI capabilities including transcription, summaries, translation, and sentiment analysis are applied automatically, with outputs stored for reuse across service, sales, and analytics workflows.

Solgari can be used across the organisation, including sales, service, operations, and subject matter experts. Every interaction follows the same model: captured once, structured in Microsoft Dataverse, Salesforce, HubSpot, ServiceNow or a standalone database and accessible to every team.

Why Buyers Choose Solgari

• Direct write to customer CRM including Dataverse: communication data is immediately usable by Copilot and other AI tools
• Native to Microsoft Teams and Microsoft 365, built on Azure
• Rapid deployment: live in hours or days via Microsoft Marketplace
• Embedded AI: transcription, summaries, translation, and sentiment applied automatically
• Full contact centre capability inside Teams, no separate CCaaS platform required

Plans

Enterprise / Pro – For Sales and Customer Service Teams

• Voice, SMS, chat with optional social channels
• Recording, archiving, and compliance features
• AI Copilot and chat capabilities
• Advanced routing, IVRs, outbound campaigns
• Supervisor dashboards, reporting, and analytics

Lite – For Subject Matter Experts and Knowledge Workers

• Voice and messaging capabilities
• AI assistance
• Interaction history and reporting
• Recording, archiving, and compliance features
• No contact centre infrastructure required

Napster Companion Channel

Solgari supports the Napster Companion channel as an optional add-on.

Napster Companion is an AI avatar that acts as a first point of contact across websites, voice, retail environments, and physical locations. When a human interaction is required, Solgari routes the conversation into Microsoft Teams.

This creates an AI-led entry point into the same customer engagement workflow, with all interactions captured and structured in Dataverse or the chosen CRM.

FAQs

How does Solgari use Dataverse? All interactions are automatically written into Microsoft Dataverse, Salesforce, HubSpot, ServiceNow or a standalone database as structured data.

Why does that matter? Copilot and other AI tools only work on structured data. If it’s not in your database, it’s not usable.

How quickly can we deploy? Typically live in hours or days, depending on setup.

Does this replace our telephony platform? No, you can use your existing provider or if required voice and messaging can be run natively in Teams with Solgari.

Which channels are supported? Voice, SMS, chat, WhatsApp, social messaging, and email.

Who can use Solgari? Customer service, sales, and wider business teams working inside Microsoft Teams.

What AI is included? Transcription, summaries, sentiment, and translation applied automatically.

Available via Microsoft

• Certified Software for Modern Work
• Contac Centre for Microsoft Teams Certified
• Microsoft 365 Certified
• Available via Microsoft Marketplace, CSPs, and Microsoft sellers
• Deployed globally across multiple industries

Get Started

Request a demo or visit www.solgari.com. Buying via Azure? See our marketplace buying instructions