KMS Lighthouse Subscription and Onboarding
bởi KMS LighthouseLTD
AI-Powered Enterprise Knowledge Management
AI-Powered Enterprise Knowledge Management.
Dramatically improve engagements across all internal and external channels with an easy-to-integrate, no-code governance knowledge solution. KMS Lighthouse is a leading provider of next-generation knowledge management solutions, with powerful AI search functionality that empowers employees and customers experience with real-time access to accurate, consistent, and governance knowledge.
Key Benefits:
Users in a multi-enterprise business unit engage with knowledge management across various areas, including call centers, field service, customer self-service, training and onboarding, shops or branches, digital platforms, HR, and operations.
- Reduced call center average handling time by 18%.
- Reduced digital channel average handling time by 25%.
- Streamlined onboarding for new staff, reducing training time by 75%.
- Reduction of FCR on both voice and digital.
- Error rate reduction.
- Knowledge maintenance with consistency across all channels.
- Employee and customer satisfaction is up when using Lighthouse AI search functionality.
Key Features:
- GetAnswer is a patented Powerful AI-search functionality.
- No-code solution.
- Offer native integrations to CRM, ticketing applications, call center technology, IVR, and chatbots.
- KMS Lighthouse Public API Library.
- Unique authorizations control.
- Powered AI content creation functionality.
- Feedback.
- Version control.
- Analytics.
KMS Lighthouse is Microsoft's top-tier partner and has won many awards throughout the years, including the prestigious KM Promise award by KMWorld for delivering technology and results more than promised, and a Cool Vendor award by Gartner.
At KMS Lighthouse, our core values include partnership, learning, innovation, sharing best practices, and thriving together toward success.
With over 150 enterprises already partnered with us, take your next step into the future by clicking to learn more about KMS Lighthouse.
