UCS Incident Management with Power Apps streamlines reporting, tracking, and resolution across your organization. Built on Microsoft Power Platform, this all-in-one incident reporting and management software provides real-time visibility, seamless communication, and automated workflows.

Whether it’s IT issues, HR cases, facilities requests, or compliance reporting, our incident management system ensures every incident is captured, tracked, and resolved without delays.

The Challenges

Organizations often face major barriers when handling incidents:

Slow response times due to manual routing and unclear ownership.
Lack of visibility into status, leaving employees and managers in the dark.
Accountability gaps when incidents get delayed or forgotten.
Communication breakdowns create confusion between teams.

The UCS Solution

UCS Incident Management App acts as a complete incident tracker and incident reporting software solution. It addresses these challenges with automation, intuitive workflows, and complete visibility. Incidents can be logged and submitted through multiple channels, automatically categorized, and routed to the right people. Real-time visual dashboards and notifications keep everyone informed.

Key Features

Smart Incident Intake: Capture issues seamlessly through web, mobile, or email. The app turns every report into structured incident reporting data that can be tracked and acted upon.

Submit incidents anytime, from any device.
Automatic categorization by type and priority speeds up routing.
Each report receives a unique incident tag and ID for easy follow-up.

Role-Based Access: Protect sensitive information and assign responsibility clearly. This incident management platform aligns permissions with organizational roles.

Dedicated portals for Admins, Managers, Handlers, and Employees.
Role changes automatically update permissions.
Confidentiality is maintained while accountability is clear.

Visual Dashboard & Key Metrics: Get real-time insights into trends and performance. The dashboard highlights key incident metrics so leaders can make data-driven decisions.

Color-coded summaries for pending, approved, or resolved incidents.
Quick breakdowns by category help spot recurring issues.
Live updates ensure accurate status at all times.

Integrated Email Communication: Stay connected with automated, auditable communication.

Instant alerts when incidents are logged, updated, or resolved.
Reply directly from email to add context or request details.
All communication is stored within the record for compliance.

Incident Overview: A central hub for all incidents makes it easy to manage priorities.

See ID, type, priority, status, and owner in one view.
Filter and sort by priority or category for efficiency.
Click to view full details or act immediately.

Who Can Benefit

IT Service Desks – Modernize technical support with a cloud-based incident reporting and management system.
HR Departments – Manage employee relations transparently.
Facilities Management – Track maintenance requests with real-time updates.
Quality Assurance Teams – Use incident reporting software to improve compliance.
Customer Service Teams – Resolve complaints quickly with a clear incident command system workflow.

Business Impact & Use Cases

50% Faster Resolution – Automated workflows reduce manual effort.
100% Transparency – Every step of the incident management program is visible.
Reduced Manual Work – Automation handles routine reporting tasks.

Why Choose this app?

Native integration with Microsoft 365, Power Automate & Dataverse.
Flexible, configurable workflows suited to any department.
Enterprise-grade security with Azure AD authentication.
Scalable design for organizations of all sizes.

Upgrade to a modern incident management approach with this app. Whether you need powerful incident reporting management software, a centralized incident management system, or a flexible incident management app, our solution provides speed, clarity, and accountability. Start today and transform the way your organization tracks and resolves incidents.

Visit our website for more details or contact our support team for assistance.

Incident Management Pro

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