Customer Engagement for Teams

Solgari is the Microsoft-certified customer engagement application available natively in Microsoft Teams and Dynamics 365, built on Azure. It forms the conversation intelligence layer for Microsoft’s AI stack, capturing customer conversations across voice, chat, SMS, WhatsApp, Facebook Messenger, and email – all within Microsoft Teams. Go live in under 24 hours, built on Azure and integrated with your CRM. No new infrastructure. No retraining. No rip-and-replace.

What Is Solgari?

Solgari turns Microsoft Teams into a company-wide CX platform and conversation intelligence layer. Any user – not just contact centre agents – can manage omnichannel customer conversations directly inside Microsoft Teams, with AI-generated transcription, summaries, translation, and sentiment, and with conversations written back to the customer’s chosen CRM. This ensures customer interactions are visible, actionable, and usable by AI.

Who Is It For?

• Microsoft-first organisations seeking scalable, secure customer engagement
• Businesses looking to activate AI without adding new CX platforms
• Teams aiming to unify customer-facing communications across departments in Microsoft Teams and Dynamics 365

Why Buyers Choose Solgari

• Deploy Fast: Go live in hours via Azure Marketplace
• Microsoft Native: Certified for Microsoft Teams, built for Microsoft 365, Azure, and Dynamics 365
• AI-First: Auto-summary, transcription, translation, sentiment detection, and generative AI chat
• Organisation-Wide Usage: Lite licences cover 75–95% of users at ~10% of Enterprise cost
• CRM-Integrated: Writes conversations and AI insights to Dynamics 365, Salesforce, HubSpot, ServiceNow, or standalone setups
• Compliance Ready: Hosted on ISO-certified Azure, GDPR-ready, with enterprise-grade security

How It Works

• Customer interactions across voice, SMS, chat, social, and email are handled directly inside Microsoft Teams
• Solgari captures and structures conversations with AI-driven transcription, summaries, translation, and sentiment
• Conversation data is written to the customer’s chosen CRM, making it available for reporting, automation, and AI tools
• Solgari Copilot and GenAI Chat are available out of the box
• Supervisor dashboards manage queues, sentiment, and team performance
• Lite users access interaction history, reporting, recording, and AI support without contact centre infrastructure

Plans

Enterprise / Pro – Ideal for Sales and Customer Service Teams

• Voice, SMS, chat with optional social channels
• Full recording, archiving, and compliance
• AI Copilot and Chat included
• Advanced routing, IVRs, outbound campaigns
• Supervisor dashboards, analytics, campaign management

Lite – Ideal for Subject Matter Experts and Knowledge Workers

• Voice and SMS with optional social channels
• AI Copilot assistance
• Interaction history, reporting, optional compliant recording
• No contact centre infrastructure needed

FAQs

• How long is setup? Go live in hours – no integration project needed.
• What’s unique? A Microsoft Teams-native customer engagement and conversation intelligence platform with omnichannel, AI, and CRM integration in one.
• Can employees outside customer service use it? Yes. Lite plans enable voice, messaging, recording, AI, and reporting for any user.
• Which CRMs are supported? Dynamics 365, Salesforce, HubSpot, ServiceNow, or standalone databases.

Why Now?

• Buyer journeys are AI-led and sales-rep-light – Solgari captures and structures conversations for AI natively
• Most customer conversations happen outside contact centres – Solgari brings them into Microsoft Teams and CRM
• Microsoft-native solutions deploy faster and integrate more deeply with Copilot and Azure AI

Available via Microsoft

• Certified for Microsoft Teams and Microsoft 365
• Buy via Azure Marketplace, CSPs, or Microsoft field sellers
• Deployed in 40+ countries across finance, healthcare, government, and more

Get Started

Request a demo or visit www.solgari.com. Buying via Azure? See our marketplace buying instructions