Intelepeer SmartAnalytics
yayıncı: IntelePeer.ai
End-to-end interaction visibility, quality management, and business insights & actions
SmartAnalytics™ delivers actionable insights for every patient interaction—across AI driven virtual agents and live clinical or administrative staff. Integrated with SmartAgent™ and SmartOffice™, it captures omnichannel conversations and transforms raw operational data into real time dashboards and reports. Healthcare leaders gain visibility into key performance indicators, uncover drivers of patient behavior, and improve outcomes by integrating with existing EHR, scheduling, and communication systems. Purpose built for patient access, care coordination, and IT operations, SmartAnalytics™ strengthens efficiency, elevates experiences, and boosts performance across the care continuum.
Benefits include:
End to end visibility
• Unified view of patient
interactions: IntelePeer provides a single source of truth for all
communication touchpoints across IVR, CCaaS, and third party systems.
• Frictionless deployment: No special integration required — we’re already in
the communication path.
• Data driven workflow automation: Optimize patient journeys with insights that
trigger automated follow ups, reminders, and routing.
Business insights
• Experience metrics: Patient effort scores, satisfaction indicators, and
sentiment analysis.
• Operational and clinical trends: Visibility into access bottlenecks, referral
leakage, and care team workload patterns.
• Decision support intelligence: Quickly answer operational questions and
uncover root causes behind performance gaps.
Interaction intelligence
• Care team effectiveness: Monitor compliance, communication quality, and
patient experience across staff and virtual agents.
• Risk identification: Detect signals of patient frustration, disengagement, or
potential churn.
• Automated follow through: Identify commitments made during interactions and
trigger automated reminders, updates, or escalations.
Customers using SmartAnalytics realize:
• Full visibility into patient interactions
• Faster identification of access and workflow bottlenecks
• Improved patient experience through real time sentiment and effort insights
• Operational efficiency gains from automated follow ups and routing
• Better care team performance through quality and compliance analytics
• Early detection of patient frustration or churn risk
• More confident, data driven decision making