IntelePeer SmartOffice

SmartOffice is an agentic AI solution designed for clinics, practices, and multi-location healthcare organizations that manages inbound patient interactions with natural sounding AI agents - reducing missed calls, easing staffing shortages, and improving patient communication. It intelligently routes calls to the appropriate care teams or administrative staff while capturing rich clinical and operational context, enabling faster resolutions and stronger patient relationships.

Benefits include:

Higher payback/ROI
• Predictable spend
• Reduced front office administrative burden
• Improved staff productivity
• Increased appointment and service revenue

Increased revenue
• 24×7 instant patient resolutions
• Automation of routine administrative tasks
• EHR and system integrations for contextual patient information

Enhanced patient experience (PX)
• Patient interactions are contained and completed using AI driven automation
• Improved call containment and faster resolution times
• Ability to handle interactions with full contextual and clinical information
Customers using SmartOffice realize:

• Fewer missed calls and faster patient responses
• Higher appointment capture and revenue
• Reduced administrative workload
• More productive clinical and front office teams
• Improved patient satisfaction with immediate answers
• Better operational visibility from captured interaction data