Tribal Enquiry Management

Designed specifically for Higher Education, our solution helps you manage day-to-day activities for your Student Support and Wellbeing teams. It enables institutions to effectively manage student enquiries - from general questions and front desk interactions to more complex cases and scheduled appointments through a single, cohesive platform.

Enquiry Management: Provide a seamless experience for students seeking information or support. Our enquiry management tools allow staff to handle high volume, transactional queries efficiently, with the flexibility to respond via email, the student portal, or any preferred outbound communication channel.

Appointment Management: Empower Specialist Advisors to manage their own availability, enabling students to self-serve and book appointments at times and through modalities that suit their needs - whether on campus or online. This ensures students are connected with the right advisor quickly and easily.

Kiosk Management: Support One Stop Shop and Front Desk teams with tools designed to manage large footfall and walk in demand. Students can check in for prebooked appointments or request immediate assistance, helping institutions maintain smooth, efficient service during peak times.

Complex Case Management: Handle wellbeing, counselling, and other sensitive cases securely and comprehensively. Staff can manage detailed case records, maintain restricted case notes, communicate safely with students, and track wellbeing metrics such as CORE and PHQ scores, ensuring appropriate safeguarding and continuity of care.

All components are built to maximise the capabilities of Microsoft Dynamics 365 and the Power Platform, enriched with sector-informed enhancements that help institutions deliver high quality, student-centred support throughout the entire learner journey.