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Conversational Commerce - Customer Order Enabler for Dynamics 365 Business Central
https://catalogartifact.azureedge.net/publicartifacts/southeastdynamicspteltd1751338472611.d365bc-customerorderenabler-offer-1-6d37cd76-3592-4305-ab48-d18d0bc53698/image2_conversationalcommerceenablerlogo.png

Conversational Commerce - Customer Order Enabler for Dynamics 365 Business Central

โดย Southeast Dynamics

Automate order synchronization with Business Central via conversational commerce on WhatsApp.

Key Features:
Whatsapp Ordering and Response – enabling order taking and response via Whatsapp channel and interface into BC Sales Order
Customer Portal – for enabling bigger size B2B Customer access for self-serve portal (view & edit order, view & download invoices, statement of account)
The core objective is to enable end-to-end conversational commerce: allowing customers to place orders via WhatsApp while ensuring those orders are automatically synchronized with Business Central in real time—without manual intervention.

Pain Points to Address:

Traditional ERP systems of record are not natively designed by default for conversational channels (e.g., WhatsApp). This results in:

  • Manual order entry from chat platforms
  • Delays in inventory updates
  • Risk of data inconsistency across systems
  • Operational overhead for sales and finance teams

Business Audience:
The Conversational Commerce Enabler for Dynamics 365 Business Central is designed for organizations that want to modernize their sales and order‑taking channels while maintaining enterprise‑grade control, compliance, and financial accuracy, primarily SME and Mid-Market companies running Microsoft Dynamics 365 Business Central on Cloud.

Target Industries:
The solution is best suited for industries where high‑volume, repeat orders, real‑time availability, and fast customer response via mobile messaging, primarily Retail & Wholesale distribution, FMCG and Consumer Goods.

Value Proposition for these Audience and Target Industries:
Faster Order Capture: Customers order naturally via WhatsApp, anytime
Operational Efficiency: No duplicate data entry or reconciliation
Accuracy & Control: ERP‑validated inventory, pricing, and customer data
Scalability: Handle growing order volumes without expanding sales admin teams
Future‑Ready Commerce: AI‑driven engagement layered on trusted ERP platform


สรุปย่อ

https://catalogartifact.azureedge.net/publicartifacts/southeastdynamicspteltd1751338472611.d365bc-customerorderenabler-offer-1-6d37cd76-3592-4305-ab48-d18d0bc53698/image3_D365BCCustomerOrderEnabler1280x720.png
https://catalogartifact.azureedge.net/publicartifacts/southeastdynamicspteltd1751338472611.d365bc-customerorderenabler-offer-1-6d37cd76-3592-4305-ab48-d18d0bc53698/image0_D365BCCustomerOrderEnabler1280x720Chat.png