Incident Management + AI ICAM

SMP 365 AI-Assisted ICAM is a Microsoft 365 and SharePoint-native incident management and investigation solution designed to help organisations capture incidents, conduct structured investigations, identify contributing factors and root causes, implement corrective actions, and generate professional investigation reports.

Key Features

• Incident notification and management
• AI-assisted ICAM investigations
• 5 Whys analysis
• PEEPO analysis
• Evidence and image management
• Witness statements and interviews
• Corrective action management
• Executive investigation reports
• Approval workflows
• Automated email notifications and alerts
• Real-time dashboards and analytics
• Microsoft 365 and SharePoint integration
• Mobile-friendly access
• Light mode and dark mode user interface options

Benefits

• Reduce investigation administration time
• Standardise investigation processes
• Improve incident reporting quality
• Support compliance and governance requirements
• Keep investigation data within your Microsoft 365 environment
• Improve visibility through dashboards and reporting
• Improve user experience with configurable light and dark display modes
• Assist investigators with AI-powered drafting and summarisation
• Keep stakeholders informed through automated notifications and workflow alerts

Built on Microsoft 365 and SharePoint, SMP 365 leverages your existing Microsoft environment, security controls, permissions model, and governance framework while providing a purpose-built incident management and investigation platform.

The system supports structured incident management, 5 Whys analysis, and ICAM investigations, including incident intake, evidence collection, document and image handling, witness statements, interview preparation, PEEPO analysis, loss of control and recovery factor analysis, root cause analysis, corrective actions, approvals, notifications, and dashboards.

AI assistance is used to support drafting, summarisation, evidence organisation, investigation analysis, and workflow efficiency. The system can assist with generating professional ICAM executive reports, investigation summaries, key findings, contributing factors, loss of control and recovery factors, and corrective action outputs.

Built for organisations operating within the Microsoft ecosystem, SMP 365 helps move incident and investigation workflows away from spreadsheets, disconnected files, manual templates, and inconsistent reporting processes into a structured digital environment.

Suitable for mining, construction, manufacturing, transport, government, utilities, energy, healthcare, and other high-risk industries.

All AI-generated outputs are assistive only and must be reviewed by a competent person. SMP 365 does not replace professional judgement, legal advice, regulatory decision-making, or organisational investigation responsibilities.

Customer incident and investigation data remains under the customer's control within their Microsoft 365 and SharePoint environment, subject to the customer's own tenant configuration, permissions, governance, and security settings.