IntelePeer SmartAgent

SmartAgent is an all-in-one patient experience automation platform designed for multi-location practices seeking to reduce staffing needs, lower costs, and improve efficiency. It automates front desk and back-office workflows-from appointment scheduling and reminders to payments and collections-using AI-powered voice agents, self-service tools, and centralized dashboards. Unlike other solutions, SmartAgent integrates seamlessly with existing patient management systems, accelerates ROI, and provides the control and visibility practices need to scale efficiently.
Benefits include:
AI Receptionist
• Personalized 24/7 call handling
• No missed calls, no hold times
• Answers common inquiries and reduce staff workload
• Seamless scheduling integration and intelligent transfer and escalation
Appointment Management
• Comprehensive appointment lifecycle
• Reduces no-shows and administrative burden, boosting utilization and revenue
• Offers optimal available time slots regardless of time of call
Outbound Collections
• Automated patient outreach with discreet, personalized reminders
• Reduces collection overhead and improves cash flow
• Flexible, secure payment options and instant payment confirmation texts

Customer using SmartAgent realize:
• Improved customer experience
• Faster resolution times
• Personalized self-service
• Multilingual
• 24x7 intelligent handling
• Break even or better in 6 months

Unlike other solutions, SmartAgent integrates seamlessly with existing PMS and EMR systems, accelerates ROI, and provides the control and visibility businesses need to scale efficiently.