VoiceCoreIQ BYOC
โดย Ezaix Inc.
VoiceCoreIQ — Azure AI powered CX
VoiceCoreIQ is a modern, Azure-native contact center for organizations standardizing on Microsoft 365. It combines Teams/ACS telephony, Azure AI, and deep CRM integration to resolve issues faster, improve agent experience, and lift CX metrics. Deploy in days, not months—transactable via Azure Marketplace.
Why it matters
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Lower AHT with AI notes and a unified desktop (no app-swivel).
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Higher FCR via context-aware routing and CRM screen-pop.
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Better CSAT/NPS through faster answers, multilingual support, and proactive supervisor assist.
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Lower cost per contact with voice self-service and voicemail-to-ticket automation.
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Faster time-to-value with Azure deployment and private offers.
Key capabilities
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Smart IVR (DTMF + speech): intent capture, data collection, conversational flows with fallback.
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Agent desktop inside CRM/Teams: call control, transcript, and notes in one window.
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Supervisor tools: whisper/barge, sentiment alerts, QA, and searchable transcripts.
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Compliance recording: secure storage, retention, audit trails.
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Analytics & dashboards: queues, agents, intents, sentiment, exports/schedules.
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Automation: voicemail?ticket, data-dips, CRM write-back, optional voicebot for Tier-1.
Deployment models
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Hosted SaaS by EZAIX
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Managed in your Azure tenant (customer-managed keys, data residency, RBAC)
Use cases
Warranty & tech support • Customer care • Global multilingual CX • Compliance-heavy operations • Hybrid/BPO models • High-volume Tier-1 automation
Security & compliance
Data encrypted in transit/at rest, Entra ID SSO, RBAC, audit logging, configurable retention, PII redaction options, segregated PCI handoffs via approved providers.
Microsoft value
Azure consumption aligned (ACS + AI), Teams-first, deployable via Azure Marketplace with private offers and CSP resale.
Categories
Contact Center; Communications; AI + Machine Learning; Analytics