Tokity by DeskDirector
โดย DESKDIRECTOR LIMITED
Self-contained ticketing system with Microsoft integration, from the makers of DeskDirector.
Tokity is a self-contained service ticketing system purpose-built for organizations deeply invested in the Microsoft ecosystem. Designed to integrate seamlessly with Microsoft 365, Outlook, Power Automate, Power BI, and Azure Data Lake, Tokity empowers teams to automate, analyze, and streamline service delivery with ease — a capability we call Power Play.
Tokity is ideal for internal IT teams, Managed Service Providers (MSPs), and support departments that need a flexible, automation-ready platform to manage internal or external service requests.
Key features include:
- Microsoft-native automation: Trigger workflows with Power Automate, analyze trends in Power BI, and connect to Microsoft services without custom development.
- Custom Forms: Build dynamic, conditional forms to collect the right data up front and boost resolution speed.
- Service Catalogue: Guide users through available services like onboarding or hardware requests, each tied to tailored forms.
- Granular Permissions: Define secure, collaborative access for agents and contacts across accounts or departments.
- Feedback Surveys: Capture insights post-resolution to improve service quality.
Tokity addresses the need for a modern, secure, and automation-friendly ticketing platform that fits naturally into Microsoft-first environments. Whether you're scaling internal support or delivering services to clients, Tokity helps you do it faster, smarter, and more securely.