NiCE Cognigy

NiCE Cognigy delivers AI that works – fast, human, and built for real-world scale. As part of NiCE, a global leader in customer experience technology, we combine Generative and Conversational AI with orchestration, tools, and enterprise integrations to power Agentic AI.
The result? Smarter automation, better service, and instant resolution across every channel.

NiCE Cognigy’s AI Agents Supercharge Your Customer Service

• Industry-specific pre-trained AI Agents
• Multilingual call and chat support (100+ languages)
• Seamless integration with existing enterprise systems
• Leverages memory and context for hyper-personalized interactions
• Absorbs enterprise knowledge to accurately answer any customer query
• Real-time assistance and actionable service insights for human agents

Business Impact for our Customers:

• 30% CSAT improvement
• 70% AHT reduction
• 99.5% Faster response time
• 99% Routing accuracy

Accelerate time-to-value with our turnkey solutions for your industry

• Natural, humanlike voice and dialogues
• 30+ channel connectors (phone & digital messaging)
• Plug-and-play contact center connectivity
• Multi-model LLM orchestration
• Low-code graphical editor
• 100+ prebuilt backend and third-party integrations
• Award-winning NLU 100+ languages
• Built-in conversational analytics
• AI Ops Center & Business Dashboard
• SOC 2 & ISO certified, GDPR and HIPAA compliance

Additional Resources:

• AI Agent Manager
• Agentic AI
• Generative AI in Customer Service
• Customer Success Stories