AudioCodes Live Platform is a unique service delivery platform that combines certified solutions for unified communications and contact center environments, while leveraging AI and cloud services to enhance user, agent and customer experience.

Complemented by advanced onboarding automation and management tools, this innovative, cloud-based solution delivers seamless PSTN connectivity for Microsoft Teams (Direct Routing and Operator Connect), along with a range of add-on AI-powered voice applications (such as contact center for Teams, meeting intelligence and compliance recording) designed to enhance employee experience (EX) and customer experience (CX).

Live Platform is designed to help service providers and partners accelerate and simplify the onboarding of their business customers for a smooth and cost-effective migration to Microsoft Teams Voice.

AudioCodes Offers for Operator Connect:

Service Providers: Operator Connect Acceleration – dramatically shorten the time and effort needed to become a certified Operator Connect provider in your own right
Service Providers and Partners: Deliver seamless Operator Connect PSTN connectivity via AudioCodes Live Platform

Benefits :

Certified Operator Connect Accelerator partner
No need to invest in costly UCaaS voice infrastructure
Flexible deployment options, including cloud, hybrid and on-premises
Comprehensive UC service management capabilities
Cost-effective SaaS offering - per user per month subscription

Live Platform Key Features:

Robust and secure multi-tenant, multi-tier platform
White-labeled management portal for partners
Geo-redundant SBCs automation and data recovery topology
Low-code integration with existing OSS/BSS
Optional: private peering
Optional: Teams user management, MACD, UC service management (Pro license only)

AudioCodes Live Platform for Microsoft Teams Operator Connect

โดย AudioCodes