Live Chat

Live Chat lets you talk with your website visitors right from Microsoft Teams.

Now you can offer great customer service and sell more without the need for another messaging tool. Setup takes less than 1 minute and you can manage your live chat and chatbot settings in Teams, Outlook, or Microsoft 365. Just add our customizable chat widget to your website and start receiving chats directly inside of Teams. Visitors to your site can instantly chat with you about their pre-sales or customer support questions, while you respond right from Microsoft Teams.

You don’t need any other software and you’ll never miss a live chat since we’ll send you chat notifications for every new chat. Use Live Chat as your complete customer care solution that easily integrates with your website.

Drive engagement and conversions configure proactive chat popups with timed triggers and page-level targeting. Add agent photos, names, and nicknames for a personalized experience.

AI Chatbot functionality included Live Chat includes optional AI chatbot capabilities powered by OpenAI’s ChatGPT, Google Gemini, or Anthropic Claude. You pick your AI models to use. When enabled, these AI assistants can automatically answer customer questions, provide information trained on your business data, and seamlessly escalate complex inquiries to your human team in Microsoft Teams. The AI can be used immediately when the chat starts, or only enabled when you're offline or miss a live chat to help scale your sales and support. Never miss another customer conversation with AI-powered support.

Built for teams of any size, from startups to universities. All plans include multiple live chat widgets and unlimited agents. Add separate widgets for each website, department, or brand and route each one to a specific Microsoft Teams channel. You’ll never pay per seat as your team grows.

Multi-channel messaging made easy. Connect not only your website chat but also WhatsApp, SMS, and Facebook Messenger. Route these chats directly into Teams. Manage every customer conversation from a single place.

• Chat with website visitors directly from Microsoft Teams
• Manage chat settings in Teams, Outlook, and Microsoft 365 tabs
• Connect WhatsApp, and SMS channels to respond to customers right from Microsoft Teams
• Optionally enable AI Chatbots and pick your models: ChatGPT, Gemini, and Claude
• Trigger Custom AI Actions to enrich conversations and trigger workflows
• See visitor details including name, email, and current page
• Create multiple chat widgets for different websites or brands
• Style your widget to match your brand
• Route chats by department, team, or language
• Send quick replies for common questions
• Transfer chats between team members
• Share files and images with visitors

We also offer native integrations for WordPress, Shopify, Wix, Squarespace, Weebly, BigCommerce, Joomla, Drupal, Bubble, and Webflow.

To report inappropriate AI content contact us at support@socialintents.com along with the details of the issue.

Installation and Setup

Setup takes about 10 minutes.

Get Started | Video Demo