Get the right patient to the right clinician - first time.

Are you looking to improve efficiencies for your teams and outcomes for your patients and customers?

When patients are signposted to the wrong clinician, everyone loses: patients, providers, clinicians, insurers, and administrators. These errors are not only frustrating - they are expensive, often costing £240 per incorrect referral.

Our Clinical Triage Platform streamlines the journey from first contact to correct clinician referral.

Built by UK surgeons, consultants, physios, and engineers, our cloud based platform offers a white-labelled, embedded patient intake form, a dedicated clinical CRM, and our proprietary clinical graph that helps your clinical teams match patients with the right clinicians across 19+ clinical service lines.

86% of patients tell us they can’t find the right clinician - our 3-point system can help you fix that

What sets it apart?

Digital intake in minutes: Patients complete a secure, white-labelled triage form (iFrame or link-based)
Clinician-in-the-loop: Referrals are reviewed in a dedicated CRM, ensuring quality and accountability
Automated guidance: Patients receive password-protected PDF advice, reducing back-and-forth admin
Secure and scalable: Hosted on AWS, sub-processor ready, fully ISO27001-certified
Real-world ready: Innovate UK Grant winner / Microsoft ISV Success Programme / NVIDIA Inception Programme
Enterprise ready: Entra ID (Azure AD) support for enterprise onboarding and built to easily integrate with existing applications

3-Step System (How it works)

1. Patient Intake Form

A branded iFrame or link-based form captures important structured clinical details including:

MSK and rheumatology-specific risk factors
Red flag alerts
File uploads (e.g. imaging or prior letters)
Automated copy to patient (password-protected PDF)

2. Clinical CRM

Submissions are reviewed by your clinicians via a custom CRM with:

Role-based access
Audit trails
Case assignment
Templated reporting, referral generation and outcome tracking

3. Relational Clinical Graph

A database of over 500,000 clinically curated data points enables fast, accurate digital triage:

Match by condition, subspecialty, geography, provider preferences
19+ clinical service lines
Supports UK and international markets, including USA

Built for:

Private Healthcare Providers
Insurance Companies
Digital Health Platforms
Enterprise Health Schemes
Employee Health Schemes
Case Management Companies

Integration:

Our solution can integrate effortlessly into your existing Microsoft infrastructure and EMR / RCM software - with Azure-hosting, Entra ID (Azure AD) compatibility, and full ISO27001 compliance.

Don’t just take our word for it – see what patients are saying about our technology:

“Getting the right referral is an important part of anyone’s recovery and it’s where it all begins, so seeing the right person is crucial”

“It helped me a great deal in finding the right consultant for my specific problem”

“You gave me the opportunity to access specialists I just wouldn’t have known about otherwise and the specialist helped get my hip pain solved”

“I have found your service extremely helpful by providing information on the availability of those in the know”

“Thank you for your very rapid response and considered opinion – this has been very helpful”

“It’s very humbling to be on the receiving end of such impressive and responsive healthcare. I can’t say how grateful I am for your support and signposting”

Ready to streamline triage and improve care outcomes?

Try our Azure-integrated triage solution - contact us to book a live demo.

Clinical Triage Platform

od: ecovery