8x8
od: 8x8 Integrations
Enhance 8x8 Calling, Messaging, and Customer Engagement in Microsoft Teams
Bring reliable voice, SMS, fax, and customer engagement capabilities into Microsoft Teams with 8x8’s enterprise-grade communications platform.
The 8x8 for Microsoft Teams app helps licensed 8x8 users stay productive—whether you're managing business calls, responding to messages, or engaging with customers.
Key Capabilities
- Access 8x8 voicemail, view transcripts, and listen to call recordings
- Manage call queues, call forwarding, and 8x8 contacts
- Send and receive SMS¹, MMS¹, and internet faxes with optional AI writing tools
- Start outbound external calls powered by 8x8²
- Streamline access with Microsoft Entra single sign-on (SSO)³
- Elevate customer engagement and agent productivity with 8x8 Engage⁴
Requirements:
- 8x8 X Series license
- Microsoft Teams license
Notes:
¹ Available in select countries.
² Users without Microsoft Teams Phone Standard licenses can start PSTN calls in Teams through 8x8, which opens a call popup from 8x8 Work. Users licensed for Teams Phone and 8x8 Voice for Microsoft Teams can make and receive PSTN calls through the native Calls app in Teams.
³ Requires Microsoft Entra SSO configuration.
⁴ Requires 8x8 Engage license.
Možnosti aplikácie
- Môže odosielať údaje cez internet
- Táto aplikácia môže získať prístup k osobným informáciám v aktívnej správe, ako sú napríklad telefónne čísla, poštové adresy alebo URL adresy. Táto aplikácia môže odoslať tieto údaje službe tretej strany. Ostatné položky vo vašej poštovej schránke sa nedajú čítať ani upravovať.