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IDNT Support Platform

od: IDNT Europe GmbH

IDNT Support delivers seamless ticket management and collaboration for IDNT customers.

IDNT Support is a cutting-edge customer support platform tailored specifically for IDNT customers. It empowers users to efficiently manage support tickets, collaborate with team members and external guests.

It integrates seamlessly with Microsoft 365, offers real-time notifications and efficient communication across all platforms for an excellent and secure support experience.

With Microsoft Teams integration, push notifications, and a mobile-responsive design, IDNT Support is built to meet the needs of modern businesses of any size while simplifying even the most complex support processes for their users.

Key Features

  • Ticket management with priorities and real-time tracking
  • Microsoft 365 single sign-on with Entra ID
  • Microsoft Teams integration for notifications
  • Push notifications across all devices
  • Progressive Web App for desktop and mobile
  • Guest collaboration with secure access
  • EU data residency and GDPR compliance

Súhrnný prehľad

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