ServiceMax AI

ServiceMax AI is a cutting-edge generative AI-powered field service assistant designed to revolutionize the way service technicians operate. By leveraging the full documented history of field assets stored in the ServiceMax® platform—including equipment data, service history, and known service resolutions—ServiceMax AI empowers technicians to complete tasks more efficiently and effectively.

Ideal for service organizations and field technicians, ServiceMax AI integrates advanced GenAI technology to modernize workflows and enhance the technician experience. It automates manual documentation and scheduling tasks, provides proactive recommendations for predictive maintenance, and enables intelligent search through manuals, troubleshooting guides, and service history to answer questions and recommend resolutions.

This solution addresses key pain points such as time-consuming manual processes, lack of predictive insights, and difficulty accessing relevant asset information. With ServiceMax AI, organizations can streamline service execution, improve technician effectiveness, and deliver superior service outcomes.