Helpdesk 365 AI Agent

Helpdesk 365 AI Agent is an intelligent, conversational assistant built on top of Helpdesk 365 and designed specifically for the Microsoft 365 ecosystem. Embedded directly in Microsoft Teams, the AI Agent helps employees and IT/support teams create, manage, and resolve support requests instantly using natural language.

Recognized by G2 as a top‑rated helpdesk software for ease of use and UX, Helpdesk 365 now becomes even more powerful with AI‑driven automation, smart ticket drafting, and instant assistance—without compromising security or simplicity.

• AI‑Powered Helpdesk Assistant: An intelligent conversational agent built into Microsoft Teams to help users create, manage, and track support tickets using natural language.

• Conversational Ticket Creation: Users can simply describe an issue in chat, and the AI Agent automatically drafts a structured support ticket with a title and description

• Secure Microsoft 365 Integration: Built on Microsoft 365 infrastructure, ensuring enterprise‑grade security, tenant isolation, and compliance with Microsoft standards.

• Modern UI/UX for Productivity: The intuitive interface boosts team efficiency and enhances the customer experience.

• AI‑Assisted Responses & Guidance: Provides instant answers and guidance for common queries, helping users resolve issues faster or decide whether a ticket is required

• No Configuration Required: Ready to use with minimal setup—users can start interacting with the AI Agent immediately after installation

• Works with Helpdesk 365: Fully integrated with Helpdesk 365 to ensure all AI‑generated tickets follow existing workflows, permissions, and reporting

Get Started Today: Click the blue "Get it now" button above to start your free, fully featured 14-day trial of Helpdesk 365 AI Agent for one Microsoft 365 tenant. You can turn your trial into a full version by purchasing a license from our website.
Helpdesk 365 AI Agent& Teams App HR365

Link for the knowledgebase: Helpdesk 365 AI Agent knowledgebase

To know more similar products: Apps 365

Prerequisites 
SPFx permissions: For installing the application and configuring Microsoft Teams permissions if you want to use the application in Microsoft Teams.

Component information: This app can be added as a Webpart or Full page in SharePoint, and as a personal tab or Teams tab in Microsoft Teams.

Recommended browsers 
Edge-based on Chromium, Google Chrome, Safari, and Firefox. Internet Explorer is not recommended.

The trial can be turned into a full version by purchasing a license from our website, click here to purchase

For more information, please visit our website Helpdesk 365 AI Agent

Support
If you are looking for more features, we can add them with additional customization costs. If you have any questions, please visit our website for answers on live chat or Raise a support request for this add-in by visiting the support page. Support