Knowledge Base by Bamboo

Long Description:

Knowledge Base by Bamboo is a centralized SharePoint knowledge management solution designed to simplify knowledge sharing, improve productivity, and keep organizational information accessible and secure.

The latest release introduces a redesigned interface, improved performance, advanced search, document importing, and optional AI-powered assistance.

End-User Friendly

Empower employees to find information faster with intuitive tools.

• Modern, mobile-responsive interface.

• Sortable tables with customizable columns and filters.

• Favorite and pinned articles for quick access.

• Searchable categories and tags.

• Full Knowledge Base and read-only Lite viewing options.

Great for Content Managers & Creators

Simplify knowledge creation, organization, and maintenance with intuitive content management tools.

• Easily create, edit, review, and archive knowledge articles.

• Organize content using custom categories and searchable tags.

• Customize article views, columns, and sorting preferences.

• Export administrative data to Excel for reporting and analysis.

• Track article review dates and receive automated reminders to keep content current.

Enhanced Search Reporting

Help employees find information faster while gaining valuable insights into knowledge base activity.

• Search article titles, content, categories, tags, and attachments.

• Quickly locate information with advanced search and improved performance.

• Track click-through activity to identify frequently accessed content.

• Identify knowledge gaps and optimize articles based on user search trends.

Capture Topics Directly From End-Users

Encourage collaboration and identify knowledge needs through employee questions and feedback.

• Allow users to submit questions directly within the knowledge base.

• Respond to questions with automatic notifications.

• Mark questions as “Needs Article”, dropping them into an action bucket for your knowledge content creators

• Turn frequently asked questions into valuable knowledge resources.

Manage Users Easily & Secure Content

Protect organizational knowledge with SharePoint's built-in security and permission controls.

• Use native SharePoint groups to manage access and permissions.

• Assign users to "Knowledgebase Content Admins" or "Knowledgebase Viewers" groups.

• Preserve existing permissions, groups, and settings during application upgrades.

Pricing

Knowledge Base by Bamboo offers flexible licensing through the Bamboo Web Part Subscription Program.

Choose individual Web Parts or bundle multiple solutions.

Monthly or discounted annual billing with a 12-month commitment.

Pricing based on organization size and selected Web Parts.

Includes product updates, upgrades, and Bamboo Support.

Manage subscriptions and renewals through the Bamboo Portal.

Support

Bamboo Solutions provides ongoing support and product enhancements with active subscriptions

• Access support through the MyBamboo Portal, phone callbacks, and web meetings.

• Support hours: 8 AM–6 PM Eastern Time.

• Severity 1 and 2 response goal: 4 business hours.

• Access documentation, troubleshooting, and product updates.

Limitation

Knowledge Base by Bamboo does not currently have the option to automatically deploy the application to all sites. Upon adding Knowledge Base by Bamboo to the App Catalog, the application must be manually added to the site contents of any site in order for Knowledge Base by Bamboo to deploy.

About Bamboo

Back in 2001, our company name was inspired by the bamboo plant — strong, flexible and easily adapted for a variety of global solutions. Today, by adding the consulting services of SharePointXperts to the Bamboo family, we have become a global-leading provider of enterprise-class software applications and consulting services designed to extend the native capabilities of Microsoft SharePoint and Microsoft 365. So far, over 8,000 organizations worldwide have chosen to enhance their SharePoint deployment with products, solutions and services from Bamboo.