Koji

Meet Koji — Konverso's IT Service Desk Virtual Agent for Jira Service Management.
Koji features
💬 Communication

• Users communicate with IVA by using interactions (such as clicking buttons) or simply typing your requests
• Advanced NLP: Koji understands texts, context, and user's digression

📝 Managing requests

• Koji helps employees manage their service requests and view the status of existing ones
• Koji helps users create new requests and add comments

📈 Integration with Atlassian Jira Service Management

• Connect Microsoft application Teams and Jira Service Management to handle daily tasks in a faster way
• To carry out the integration, install and configure Koji in your Service Management environment

🔎 Find answers

• Quickly get answers for the most common questions of your company
• Powerful knowledge base: a combination of the Konverso FAQ module, your internal Confluence knowledge base, and Koji's web searching functionality

🔐 Security

• We take information security seriously. Read about the way we manage data storage and how we keep it safe.
• Cyber Essentials is a Government backed scheme that helps organizations to protect themselves against the most common cyber attacks. In February 2021 Konverso completed the Cyber Essentials certifications.

🏆 Konverso

• Konverso is a French IVA software startup that was ranked by global analysts firms as one of the top 10 IVA vendors in 2020.
• Reveiw our latest success story.

To be ready to sign-up and get started: see the Installation guide.