https://store-images.s-microsoft.com/image/apps.57825.15387945-4211-4d41-ab52-bd553a38a983.bc581fd8-4f58-4c9e-baf9-57c71ebe7c80.178d3b35-5cad-434e-9739-51f472a68dae.png

Salesforce IT Service

de salesforce.com

Empower employees to automate their work and deliver superior experience

Conversational, Agent-First Resolutions that drive productivity, reduce costs, and delight employees.

Imagine a world where employees no longer log into portals or submit endless tickets. With the Salesforce IT Service app, that world is here.

  • Conversations are resolved faster, 24/7, and proactively

  • Workflows move from manual to automated

  • Employees can resolve complex and simple tasks, and execute actions and workflows

  • Every interaction delivers higher satisfaction and improves user productivity

  • Human-in-the-loop guardrails ensure secure and trusted automation

Built on Salesforce’s trusted Agentforce platform and seamlessly integrated with Microsoft Teams, this app enables employees to get help directly within the flow of work.

You’ll transform your organization with:

  • Faster resolution for employees

  • Reduced IT costs through automation

  • Delighted employees with modern, conversational experiences

  • Easy setup and deployment with Salesforce and Microsoft Teams

With Agentforce’s trusted AI capabilities, employees can:

  • Access relevant knowledge

  • Create tickets for issues they are facing

  • Request catalog items

NOTE: This app requires an active Agentforce IT Service subscription. Know more.

Capacidades da aplicação

Quando esta aplicação é utilizada,
  • Pode enviar dados através da Internet
  • Esta aplicação pode aceder a informações pessoais na mensagem ativa, como números de telefone, endereços postais ou URLs. Esta aplicação poderá também enviar estes dados a um serviço de terceiros. Não podem ser lidos ou modificados outros itens na sua caixa de correio.

Visão geral

https://store-images.s-microsoft.com/image/apps.60079.15387945-4211-4d41-ab52-bd553a38a983.bc581fd8-4f58-4c9e-baf9-57c71ebe7c80.8585c382-8302-4255-abbc-f8a109dd5288.png
https://store-images.s-microsoft.com/image/apps.54159.15387945-4211-4d41-ab52-bd553a38a983.bc581fd8-4f58-4c9e-baf9-57c71ebe7c80.8de1453c-de14-49f3-8139-b6856d5c35a4.png
https://store-images.s-microsoft.com/image/apps.20817.15387945-4211-4d41-ab52-bd553a38a983.bc581fd8-4f58-4c9e-baf9-57c71ebe7c80.1c0fe99d-c3ca-4e97-aac9-7e5f9284ee22.png