inQuba Journey Cloud: Discover Customer Journeys & Unlock Revenue
de inQuba
Harness the power of Generative AI to drive retention + upsell with personalized interactions
inQuba is a leading CX + Journey Orchestration cloud SaaS provider rated by both Gartner and Forrester, focusing on the financial services, insurance, telecommunications, and retail industries. inQuba integrates with the Microsoft ecosystem, is powered by Generative AI and is available through the Microsoft Azure Marketplace.
Why choose inQuba?
inQuba leverages the capabilities of Generative AI to optimize acquisition, retention and upsell across the customer journey. By deploying advanced techniques that draw insights from experiential and operational data, inQuba orchestrates real-time interventions to achieve the retention and acquisition outcomes.
The inQuba SaaS platform offers Journey Discovery and Orchestration, Customer Experience (CX), Social, Engagement, Campaigning, Text & Sentiment Analytics, Machine Learning and Case Management.
Key benefits
· Discover & visualize your customers’ real journeys
· Measure your customers’ sentiment & emotional context
· Apply deep insights to create nudges & interventions
· Review ROI & fine-tune optimization for conversion
The inQuba difference
· Reduced dev dependency: Light integration ensuring speed to results
· Intervention clarity: Where and when to intervene for best results
· Quick iteration: Swift testing for intervention effectiveness
· Real ROI: Tangible links between interventions and conversion
· Speed to insight: Rapid insight into what’s happening in your business
Brands growing with inQuba
inQuba’s advanced platform is used by multi-nationals across industries, including Discovery, Mercedes Benz, First National Bank, alexforbes, Old Mutual, Sanlam, American Modern Insurance Group, Vitality Life UK, Goodyear, The Foschini Group, Sun International, Peermont Group amongst others
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“We sought a partner for our ‘Journey of Transformation’ and we found that partner in inQuba. inQuba provides the right analytics and insights into what our customers’ sentiment is at every stage of the customer journey – in real-time.”