Total Voice
por NOVENTIQ
Total Voice is a Microsoft Teams direct routing solution with detailed billing & adoption analytics.
Ready for AI-powered inbound and outbound calling within Microsoft Teams?
Total Voice by Noventiq is a SaaS application built natively on Microsoft Azure that migrates your legacy on-premises PBX (analog, digital, hybrid or IP) to a cloud-hosted phone system powered by Microsoft Teams - and now helps you understand every call with built-in generative AI. Its web console makes Teams your sole platform for communication and collaboration.
NEW: AI Insights, powered by Azure OpenAI Service
Every report and data grid includes a one-click AI Analyzer. Instead of exporting spreadsheets and hunting for patterns, your team gets an expert reading of the data on screen:
- Instant analysis of the exact dataset displayed, honoring your filters and date range.
- Trends, anomalies and underused capabilities across call records, Direct Routing, queues, agents, DIDs and carrier billing.
- Recommendations prioritized as Critical, High, Medium or Low, each with measurable action steps, cost and service-quality impact, and data-based justification.
- Delivered in your language and exportable to PDF or Excel.
Built on Microsoft Azure
100% cloud-hosted; all infrastructure is included in the subscription: Azure OpenAI Service (AI Analyzer), Azure App Service (application and APIs), Azure SQL Database (a dedicated, isolated database per customer tenant), Azure Communication Services (scheduled reports), Azure Key Vault, Application Insights, and Microsoft Entra ID + Microsoft Graph for single sign-on and Teams data.
Responsible AI: analysis runs only on your own tenant data inside Azure, prompts and results never train foundation models, and AI can be disabled per tenant.
Use Total Voice to replace your legacy PBX with Microsoft Teams, to use Teams as your phone system in countries where Microsoft Calling Plans are unavailable, and to turn Teams Phone call data into decisions instead of spreadsheets.
Benefits:
- Bring your carrier of choice (BYOC) and keep your current provider, or pick a new carrier and DIDs for better rates.
- Manage multiple providers from one console: Microsoft Calling Plans, Total Voice calling plans or a local carrier.
- Scale globally with international inbound numbers and DIDs in the country of your choice.
- Control costs with customized reports, scheduled email delivery and AI-generated savings recommendations.
- Drop PBX hardware and maintenance, and open branch offices without buying equipment.
Pricing: 4 modules - Calling, Billing, Adopting and Engaging - with AI Insights included in all of them. From USD 1,500 for 50 users per month for all 4 modules, depending on the modules and phone extensions enabled in Teams. Get a 30-day free trial via "Contact me".
Recognition: 100+ customers in 10+ countries. FY22 Product Leadership Award, LATAM Collaboration Services. FY21 LATAM UCaaS New Product Innovation Award by Frost & Sullivan. FY21 LATAM Microsoft Partner of the Year, Teams Calling & Meetings.