Zammad

Zammad is an open-source helpdesk and ticketing system designed to manage customer support efficiently. It allows organizations to handle support requests from multiple channels such as email, web forms, chat, and social media within a centralized platform.

• Modern web-based helpdesk and ticketing system.
• Multi-channel support (Email, Chat, Social Media, Web).
• Advanced ticket management and automation.
• Role-based access control for users and teams.
• Powerful search with Elasticsearch integration.
• Real-time updates using WebSocket technology.
• Scalable deployment using Docker and cloud platforms.
• Customizable workflows and integrations.

To access Zammad UI:http://your-ip:8080

Disclaimer: Zammad is an open-source helpdesk platform distributed under the GNU Affero General Public License (AGPL). It is provided "as is," without any warranty. Users are responsible for proper configuration, security, updates, and deployment practices when using Zammad in production environments.