Dynamica Customer Chat for Dynamics 365

Dynamica Customer Chat enables organizations to communicate with customers across SMS and other messaging channels directly from Microsoft Dynamics 365. The solution provides a modern, unified messaging experience that helps sales and customer service teams engage customers without leaving Dynamics 365.

Key Features – Manage all customer conversations from a single inbox, with complete conversation history across supported messaging providers.

• Unified Conversations Workspace – Manage all customer conversations from a single inbox, with complete conversation history across supported messaging providers.
• SMS & MMS Messaging – Send and receive text and multimedia messages in real time.
• Native Dynamics 365 Integration – Work directly from Contacts, Leads, Cases, and other Dynamics 365 records.
• Rich Media & Emoji Support – Share images and create more engaging customer conversations.
• AI Reply Suggestions (Optional) – Improve agent productivity with AI-generated response suggestions.
• Unread Message Tracking – Automatically track unread messages and trigger Power Automate or Dynamics 365 workflows.
• Multiple Sender Numbers – Select from multiple phone numbers for different teams or business units.
• Provider Integrations – Includes out-of-the-box support for Twilio and TrueDialog, with additional providers available on request.

Benefits

• Centralized customer messaging
• Faster response times
• Complete conversation history
• Improved agent productivity
• Seamless Dynamics 365 experience
• Enterprise-ready architecture

Dynamica Customer Chat is easy to deploy, includes comprehensive documentation, and is backed by ongoing product support to ensure reliable operation in production environments.