TOPdesk
por TOPdesk Teams Apps
Create TOPdesk tickets directly from Microsoft Teams messages
The TOPdesk application for Microsoft Teams enables operators to turn messages into TOPdesk tickets without leaving Microsoft Teams.
Requests and questions are often handled in Microsoft Teams. This application helps convert these messages into structured tickets, so relevant information is captured and followed up in TOPdesk.
Key capabilities
- Create TOPdesk tickets from messages in Microsoft Teams
- Reduce manual copying of information between Microsoft Teams and TOPdesk
- Keep relevant context when registering tickets
- Create tickets in Microsoft Teams and handle them further in TOPdesk
Requirements
- A TOPdesk account and environment are required to use this application
This application is intended for TOPdesk operators in organizations that use both TOPdesk and Microsoft Teams as part of their service management processes.\n\nIf you are new to TOPdesk, you can learn more about TOPdesk and how to get started on the TOPdesk website.
Learn more
For setup instructions and additional information, refer to the TOPdesk documentation portal.
Support
For support, contact your TOPdesk administrator or refer to the TOPdesk support page.
Funcionalidades do aplicativo
- Pode enviar dados pela Internet
- Este aplicativo pode acessar informações pessoais na mensagem ativa, como números de telefone, endereços postais ou URLs. Outros itens na sua caixa de correio não podem ser lidos ou modificados. Consulte a política de privacidade do desenvolvedor para obter mais detalhes sobre como as informações pessoais são gerenciadas e processadas.