Text Your Customers From Your Outlook

Bring the power of business texting to your inbox. The CompleteSMS for Outlook Enterprise add-in lets you send and receive business SMS messages directly from your inbox, making it easy to stay connected with customers, staff, and vendors without switching apps, tabs, or devices.

Send reminders, updates, confirmations, alerts, or quick replies, all from the place you spend most of your day — your email. Conversations stay organized, your team stays responsive, and your messages reach people where they’re most likely to see them — their phone.

Key Capabilities

SMS Messaging within Outlook — Send and receive two-way SMS messages directly from your Outlook inbox. Start or continue conversations just as you would with email, using existing Outlook contacts or adding new recipients as needed.

Real-Time, Two-Way Communication — Maintain ongoing conversations with customers, staff, and vendors through live message replies.

Message Templates — Standardize and reuse frequently sent messages, such as reminders, follow-ups, and notifications, to improve consistency and efficiency.

Message History and Logging — Access conversation history directly within Outlook for visibility and continuity.

Reusable Signatures — Create default SMS signatures or switch between multiple signatures with a simple selection.

Schedule Messages — Send messages in the future without having to send yourself a message to remind yourself to send it.

No Additional Software Required — Compatible with Outlook on the web, desktop, and mobile. If your organization uses Outlook, CompleteSMS integrates seamlessly into existing workflows.

Designed for Teams and Administrators

Scalable for Teams of Any Size — Well-suited for customer support, scheduling, sales, and operations teams across organizations of all sizes.

Unified CompleteSMS Account — Use a single CompleteSMS account across all CompleteSMS solutions, including API, Web Application, Bulk SMS, and 3rd party integrations, for consistent messaging, centralized management, and streamlined operations.

Role-Based Access Controls — Multiple administrative and user permission levels allow organizations to manage access and responsibilities effectively.

Compliance and Reliability

U.S. 10DLC Support — CompleteSMS manages carrier-required business registration and messaging requirements to support reliable delivery and alignment with U.S. 10DLC guidelines.

Regional Compliance Assistance — Support for country-, state-, and region-specific messaging compliance requirements helps reduce administrative overhead and risk.