Ticket Request
por Avalora Tecnologías de la Información
The add-in allows users to create and submit tickets to Proactivanet easily from Outlook.
The Outlook add-in allows users to create and submit support tickets to Proactivanet easily, without needing to access the ITSM portal. It generates a preconfigured ticket, obtaining information from the email, which streamlines communication with technical support teams.
In order to use the add-in, you must have an active Proactivanet subscription. For further information, please visit: www.proactivanet.com
Ticket Request is designed for organizations that use Proactivanet as their incident or request management system and wish to enhance the user experience by enabling issue or request reporting directly from Outlook.
You can download the add-in configuration manual: Doc
The add-in is fully customisable and can be adapted to the requirements of each company.
For further information, please contact Avalora through the following channels:
Funcionalidades do aplicativo
- Pode enviar dados pela Internet
- Esse aplicativo pode acessar e modificar informações pessoais na mensagem ativa, como o corpo, o assunto, o remetente, os destinatários e as informações de anexo. Ele pode enviar esses dados a um serviço de terceiros. Outros itens em sua caixa de correio não podem ser lidos ou modificados.
