Tikit | AI-Powered IT Service Desk for Microsoft Teams

Simplify IT support wherever Teams goes.

IT teams often struggle with scattered requests across email, chat, and spreadsheets, while employees face slow response times and limited visibility into their tickets. Tikit is a service desk built for the Microsoft ecosystem, delivering IT service management (ITSM), automation, and self-service natively in Microsoft Teams, so employees can get support where they already work, improving adoption and the overall user experience.

Work anywhere, your way

Tickets in Teams (desktop, web, mobile)

Email-based ticket creation and management via Outlook

Full web portal for agents and advanced workflows

Aligned with ITIL best practices

Tikit follows the ITIL framework for industry-standard workflows, approvals, and process automation—helping your organization maintain efficiency and compliance.

Multi-department collaboration

Any team can act as agents or users

Route tickets across departments and groups

Empower teams to resolve requests faster together

Powerful Microsoft 365 integrations

Connect with Power Automate, Power BI, Entra ID, Intune, Excel, and Azure Monitor to automate processes, gain insights, and streamline service delivery.

Key benefits:

Convert chats and emails into actionable tickets in seconds

Deflect repetitive questions with an AI-powered knowledge base

Automate workflows, tasks, and ticket lifecycles

Capture accurate info upfront with templates and custom forms

Track, report, and optimize across Microsoft 365

“Tikit is absolutely amazing. I have been in the industry for quite some time now and this is the easiest ticketing system to navigate and integrate with Microsoft Products.”

— Isaac Guijosa, Suvida Healthcare

Start your free trial today

Click the blue Get It Now button above to see how easy modern IT service can be inside Microsoft Teams.

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Customer Success Stories

Tikit | Modern IT Service Desk for Microsoft Teams

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