ITC’s Managed XDR: Powered by Microsoft Security.

ITC Secure’s Managed Extended Detection and Response (MXDR) high fidelity service harnesses the full power of Microsoft Sentinel, Microsoft Defender XDR, and the broader Microsoft Security ecosystem to deliver comprehensive cyber protection. The service offers indicators of compromise detection, automation rules to manage event and alerts, automated incident ticket management, investigation, response, guided actions and remediations. This is delivered through ITC’s 24x7 Security Operations Centre (SOC) and its team of highly skilled cyber security analysts.

As a Security focused Microsoft partner, ITC Secure combines leading Microsoft technologies with highly skilled and experienced analysts to deliver a 24/7 managed security service is powered by ITC’s Pulse platform using agile development and Devops approach to deliver with speed, accuracy and scalability. ITC provides visibility into your security posture and activities in your environment, incident trends, Microsoft license consumption and other key security related performance and service metrics at your fingertips, 24x7 through its Pulse portal. ITC also offers an Incident Response (IR) service to complement its MXDR service. This allows organisations to have the necessary support and expertise to tackle a cyber breach, providing that insurance of available skilled expertise, should the worse happen. The service includes forensic analysis of compromised systems and devices, identification of indicators of compromise, assessment of the scope and impact of the incident, guidance on remediation activities and security improvements to prevent future incidents. Our service also includes seamless IT Service Management (ITSM) integration that provides further automation of day-to-day security operations interaction such as incident ticket management all within your existing service management system. This provides the benefit of real time, automatic ticket synchronisation between your system and ITC’s ITSM system, no change to your existing daily operational processes and no need to use another ITSM system to interact with.

Our SOC Analysts and service management deliver:

24x7 incident management
Threat analysis and real-time monitoring
Alert refinement to focus on real indicators of threat
AI-Assisted alert enrichment to help translate and simplify the alerts meaning and impact to your business
Service management trend reporting with analysis and recommendations that also includes optimisation and value protection to maximise and tune your investment in cyber security.

We help solve the challenges modern businesses face:

Zero Trust-ready security for hybrid and perimeter-less environments
Sophisticated, evolving attack methods
The necessity of 24/7 detection and response
Alert fatigue and fragmented toolsets
Insider threats, compliance pressures, and brand protection
Resource constraints and the shortage of skilled security professionals

With a flexible pricing model, a customer-facing portal that delivers service insightful dashboards, ITSM integration, and an Incident Response service, ITC Secure delivers high fidelity, high quality Managed Extended Detection and Response to protect your business.

Managed XDR Service

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