https://store-images.s-microsoft.com/image/apps.55976.3e4f105b-5ce9-40bf-8cc2-2d7af61d7674.300f49e5-8d5d-406d-a4c1-9791e6844375.89847402-4951-47ff-8424-f896dd3322d7

WeChat Connector

firmy 无锡科融昇软件有限公司

Unlocking business potential with WeChat Connector for Power Platform and Dynamics 365

WeChat Connector for Microsoft Dynamics 365 Customer Engagement


The WeChat Connector for Microsoft Dynamics 365 provides businesses with a powerful gateway to China’s digital market, going beyond the limitations of traditional email marketing. By integrating WeChat with Dynamics 365 or Dataverse, it empowers organizations to unify marketing, lead management, and customer service in one platform.

Key Features:


1. Marketing & Campaign Management

    • Create and distribute targeted marketing campaigns through WeChat.
    • Personalize content for customer segments to boost engagement.
    • Automate scheduling and delivery of campaigns for efficient outreach.

2. Lead Capture & Management

    • Capture leads directly from WeChat interactions (e.g., forms, subscriptions, event sign-ups).
    • Automatically sync leads into Dynamics 365 or Dataverse for tracking.
    • Enrich lead profiles with WeChat interaction history to improve nurturing strategies.

3. Integrated Customer Service Support

    • Enable customer service agents to engage with WeChat users in real time within Dynamics 365 Customer Service.
    • Manage inquiries, service cases, and conversations seamlessly in the contact center.
    • Provide a consistent omnichannel experience alongside email, chat, and voice.

4. Streamlined User Experience

    • User-friendly navigation designed for marketing and service teams.
    • Automated processes reduce manual effort and increase efficiency.
    • Customizable channels allow businesses to tailor engagement strategies for different audiences.

5. Customer Interaction Tracking & Analytics

    • Capture all customer interactions in WeChat (messages, clicks, content views, form submissions, and event registrations).
    • Store interaction data in Dataverse for behavioral analytics, segmentation, and journey orchestration.
    • Gain insights into customer preferences, engagement patterns, and conversion triggers.
    • Feed interaction history into Dynamics 365 Customer Insights to build unified customer profiles and deliver more personalized experiences.

Business Benefits


    • Maximize Engagement: Reach customers on their preferred platform in China.
    • Improve Conversions: Combine personalized marketing with real-time service support.
    • Strengthen Relationships: Deliver a seamless experience across marketing and service touchpoints.

W skrócie

https://store-images.s-microsoft.com/image/apps.46821.3e4f105b-5ce9-40bf-8cc2-2d7af61d7674.1d41dc0c-21d9-408e-a305-40e8ce069917.1fb6ad01-f362-441b-a495-9c40d5182d3e
https://store-images.s-microsoft.com/image/apps.41182.3e4f105b-5ce9-40bf-8cc2-2d7af61d7674.1d41dc0c-21d9-408e-a305-40e8ce069917.45d910d6-e2df-4598-8a9b-f6b6b0a19905
https://store-images.s-microsoft.com/image/apps.57503.3e4f105b-5ce9-40bf-8cc2-2d7af61d7674.ec472f47-a8b3-4494-96cb-6e42512478c6.2a0394cb-8693-4956-ad68-5dc690ff5f3c
https://store-images.s-microsoft.com/image/apps.25461.3e4f105b-5ce9-40bf-8cc2-2d7af61d7674.1d41dc0c-21d9-408e-a305-40e8ce069917.c5b0d9e0-ece7-4142-bdd4-30a38bedaa1a