8x8
firmy 8x8 Integrations
Enhance 8x8 Calling, Messaging, and Customer Engagement in Microsoft Teams
Bring reliable voice, SMS, fax, and customer engagement capabilities into Microsoft Teams with 8x8’s enterprise-grade communications platform.
The 8x8 for Microsoft Teams app helps licensed 8x8 users stay productive—whether you're managing business calls, responding to messages, or engaging with customers.
Key Capabilities
- Access 8x8 voicemail, view transcripts, and listen to call recordings
- Manage call queues, call forwarding, and 8x8 contacts
- Send and receive SMS¹, MMS¹, and internet faxes with optional AI writing tools
- Start outbound external calls powered by 8x8²
- Streamline access with Microsoft Entra single sign-on (SSO)³
- Elevate customer engagement and agent productivity with 8x8 Engage⁴
Requirements:
- 8x8 X Series license
- Microsoft Teams license
Notes:
¹ Available in select countries.
² Users without Microsoft Teams Phone Standard licenses can start PSTN calls in Teams through 8x8, which opens a call popup from 8x8 Work. Users licensed for Teams Phone and 8x8 Voice for Microsoft Teams can make and receive PSTN calls through the native Calls app in Teams.
³ Requires Microsoft Entra SSO configuration.
⁴ Requires 8x8 Engage license.
Możliwości aplikacji
- Może wysyłać dane przez Internet
- Ta aplikacja ma dostęp do informacji osobistych w aktywnej wiadomości, takich jak numery telefonów, adresy pocztowe czy adresy URL. Aplikacja może wysyłać te dane do usługi zewnętrznej. Nie może odczytywać ani modyfikować innych elementów w skrzynce pocztowej.