From Training to Production-Ready AI Agents

The Copilot Agent Builder – AI Agent Services Engagement helps organizations move beyond AI experimentation to deploy governed, production-ready AI agents using Microsoft Copilot Studio, Microsoft 365 Copilot, Azure AI, and the Power Platform.

This structured engagement combines hands-on training, agent optimization, and new agent development to deliver measurable productivity improvements—while ensuring enterprise security, compliance, and long-term scalability.

Customers leave with:

Two production-ready AI agents aligned to real business workflows
A repeatable framework for identifying and prioritizing future agent use cases
Hands-on enablement so internal teams can confidently build, manage, and scale agents

Why Agentic AI — Why Now

The next wave of productivity is not about content generation—it’s about AI that understands workflows, acts on enterprise data, and completes tasks autonomously. Organizations adopting Microsoft Copilot are already seeing tangible ROI. This engagement focuses on translating that potential into real business outcomes by embedding AI directly into day‑to‑day operations.

What’s Included

Foundation Training (5 Hours)

A hands-on workshop covering:

Declarative agents in Microsoft 365 Copilot
Copilot Studio fundamentals and best practices
Knowledge source configuration (SharePoint, web, structured data)
Publishing agents to Microsoft Teams and Copilot Chat

Participants build agents during guided labs using their own business content.

Agent Optimization

Audit and enhance existing agents through:

Instruction and prompt tuning
Knowledge refinement
Output accuracy improvements
Scenario-based testing

New Agent Build

Design and deploy a new high-impact agent:

Use case selection and scoping
Agent design and instruction authoring
Knowledge and action integration
Testing and production deployment

Retainer Support (24 Hours)

Post-engagement support including refinements, updates, and guidance on governed expansion.

Sample Use Cases

Operations (work instructions, exception routing),
HR (onboarding Q&A, policy lookup),
Finance (invoice and budget exceptions),
Sales, IT, Supply Chain (RFP support, helpdesk triage, inventory alerts)

Deployment, Security, and Governance

Deployment: Microsoft Teams, Microsoft 365 Copilot, SharePoint, web
Authentication: Microsoft Entra ID
Data protection: Power Platform DLP, Microsoft Purview logging
Analytics: Usage insights, CSAT, Power BI reporting

Designed for compliance-ready environments, including HIPAA-, SOC-, ISO-, and FedRAMP-aligned architectures.

Target Audience

Organizations licensed for Microsoft 365 Copilot or Copilot Studio
IT, Operations, HR, Finance, and Sales leaders focused on automation
Enterprises seeking governed, scalable AI—not proof-of-concepts

Prerequisites

Customer-provided licenses:

Microsoft 365 Copilot
Copilot Studio
Power Automate

Ready to Put Agentic AI to Work

This engagement is delivered by Vervint’s Microsoft AI practice, combining deep Copilot Studio expertise with real-world enterprise delivery experience. We work alongside your teams to ensure AI agents are not just built—but adopted, governed, and scaled with confidence.

If you’re ready to move from experimentation to production and deploy AI agents that reduce manual effort, accelerate decision making, and integrate seamlessly into Microsoft 365, this engagement offers a fast, practical, low-risk path to measurable results.

Vervint's Copilot Agent Builder - AI Agent Services Engagement

Vervint

Detaljer

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