P. AI for After-Sales Service

P.AI for After Sales Service - Transforming Customer Support with AI-Driven Insights

Generative AI assistants embedded to Microsoft Teams

P.AI powered by Azure OpenAI for After Sales Service is a conversational AI embedded in Microsoft Teams that transforms customer, agent, and operational data into actionable insights. It combines natural language search, summarization, and personalized nudges to empower teams with real-time analytics and collaboration capabilities, optimizing post-sale service performance within a secure and intuitive environment.

Agent assistant capabilities for your after sales service:

• Ticket triage: Automates the evaluation, categorization, and prioritization of incoming support tickets using AI and natural language processing (NLP).
• Warranty analytics: Helps teams by providing insights into warranty claims and patterns, enabling them to monitor warranty-related issues efficiently.
• Agent productivity monitoring: Tracks and analyzes agent activities to identify bottlenecks, workload distribution, and performance trends.
• Customer sentiment analysis: Use AI to evaluate customer emotions and satisfaction levels from your support interactions.
• Anomaly detection: Identifies unusual trends or patterns in service events or customer behavior that may indicate emerging issues.
• Prioritization logic for service events: Apply automated decision-making rules based on urgency, impact, and business priorities to order the handling of service events.
  
  

Target users and verticals:

• The primary users of P.AI include teams in Customer Support, Service Operations, and Workforce Management, who benefit from enhanced service delivery, improved agent performance, and streamlined operational workflows through AI-driven insights and automation. ​
  
  

P. AI for Everything You Need

P.AI is a personal chatbot powered by Gen AI, designed for deep business integration and data-driven decision-making. As a private LLM (Large Language Model) with advanced analytical and visualization features, P.AI is embedded within MS Teams, enabling seamless access and interaction for all users. Its capabilities include:

• Summarization: P.AI acts as an intelligent assistant that provides actionable summaries, giving both a bird’s-eye view and detailed drill-down analysis of business data, enabling faster understanding and response to complex scenarios.image.jpg
• Activity-based nudges: Users can configure reminders and proactive alerts for various activities, such as identifying bottlenecks or celebrating target achievements, allowing tailored nudges that improve efficiency.
• Advanced natural language search: P.AI empowers users to search extensive data sources—internal, external, and third party—using conversational queries, eliminating the need for learning SQL or complex interfaces.
• Democratizing data assets: The solution makes data insights accessible to everyone, regardless of technical expertise, promoting collaboration, better communications, and saving valuable time across teams.