Cloud9 Speech Analytics AI

Cloud9 Speech Analytics AI provides advanced AI-driven insight into voice, text and digital communications from any platform or source. It ingests call recordings, email, webchat, messaging, social media and other communication channels, transforming them into searchable, actionable intelligence for compliance teams, supervisors and investigators.

The solution operates independently of any specific recording platform. Customers can ingest recordings and datasets directly from Microsoft Teams, SIP-based telephony, mobile networks, PBXs, contact centres, social platforms and enterprise messaging systems. Cloud9 Speech Analytics AI provides a unified analytics layer that works with existing archives as well as new communication streams.

Key capabilities include speech-to-text transcription, keyword and phrase detection, entity extraction, categorisation, sentiment analysis, topic clustering and fast search across large volumes of data. This enables organisations to identify risks, respond to regulatory requests, analyse trends and improve oversight across all communication channels.

Designed for regulated and insight-driven industries such as financial services, energy, healthcare, insurance and public sector, Cloud9 Speech Analytics AI provides powerful multi-channel analytics without requiring Cloud9 ATTEST or any specific call recording system.