CallMiner

Make Better Business Decisions with an Al-Driven CX Automation Platform

CallMiner combines AI-powered conversation intelligence with advanced automation and agent augmentation to drive better business decisions while improving operational efficiency. Using Microsoft Azure Speech-to-Text, our solution automatically scores 100% of calls, chats, emails, and other text-based interactions to uncover trends, pinpoint root causes, and measure performance across teams and channels. With role-based views and flexible reporting, our platform makes it easy to connect insights to action, from improving customer experience to ensuring compliance and optimizing operational efficiency.

Why Choose CallMiner

Our end-to-end CX automation platform unifies conversation intelligence, agent augmentation, and workflow and interaction automation all in one place. With governed, AI-powered intelligence at its core, CallMiner helps businesses optimize performance, scale automation responsibly, and deliver faster, smarter, more personalized experiences that drive measurable ROI and lasting customer loyalty.

Recognized industry leader

CallMiner has been named a leader in the Forrester Wave: Conversation Intelligence Solutions for Contact Centers, Q2 2025, which evaluates 10 vendors across 29 criteria, including current offering, strategy, and customer feedback.

View your complimentary copy of the report to learn why CallMiner is one of the few vendors that consistently delivers foundational capabilities like topic and behavior classification and insights exploration.

Features and Benefits:

The CallMiner platform is comprised of multiple products designed to work seamlessly together with AI-driven insights across them all:

Analyze: Harness the power of AI to automatically score 100% of voice and text-based interactions, while utilizing customizable and shareable dashboards to identify the most impactful opportunities to improve customer experience and drive efficiency.

Coach: Empower supervisors to gain deep understanding into agent and customer interactions, identify performance trends, targeting behavior for guidance or reinforcement, and creating a culture of improvement.

RealTime: Respond to conversation needs in the moment by proactively improving customer and agent experience. Dynamic insights help drive action to reduce customer issue escalations, resolve potential compliance risks, and recover from negative customer

Outreach: CallMiner Outreach goes beyond traditional surveys by combining AI-driven conversation intelligence with automated, personalized feedback collection. Leveraging real-time customer interactions, CallMiner Outreach ensures feedback is contextual, relevant, and actionable, reducing survey fatigue and improving response quality.

OmniAgent: CallMiner OmniAgent, CallMiner’s virtual agent solution, combines voice-optimized automation with AI-driven conversational intelligence to fully automate conversations across channels, helping resolve customer issues with less human effort.

Advanced AI Capabilities: CallMiner offers powerful agentic and generative AI capabilities that use large language models (LLMs) to extend the rich AI functionality already built into the platform. AI Assist accelerates insight discovery by allowing users to query their data using natural language. Contact summarization, semantic search, and AI classifiers provide additional powerful ways to reduce agent and analyst workloads while enhancing exploration and understanding.

Integrations: Assemble all the pieces of the puzzle together to provide the best possible view of your customers – including CRM, survey, IVR and ticketing systems.